Find a clear answer before you contact us.

Yes. Use any name you are comfortable with. The privacy notice explains how we handle the information you send.

Enter the name you want us to use, then choose at least one safe way we can actually reach you: email, phone, WhatsApp, Telegram or Signal. The message box is optional.

We read your message and reply using the contact method you chose. We can then work out the next step with you.

Call 911 if there is an immediate threat to life or safety. For another urgent crisis, contact the appropriate local crisis or emergency service. The website support form is for non-emergency requests.

We aim to support immigrants, refugees, refugee claimants and people displaced by war, persecution, violence, disaster or another humanitarian crisis who need settlement support in Canada. If you are unsure whether your situation fits, you may still send a brief support request.

Our scope includes settlement information and referrals, food and essential-needs pathways, housing information, language and everyday learning, digital and job skills, and public education about rights and access to justice. Contact us for current schedules and availability.

No. Membership is separate from support. You can ask for help without becoming a member or volunteer.

A voting member in good standing who attends a general meeting may vote on society business and elect directors. The B.C. Model Bylaws do not provide for proxy voting. Members must follow the constitution and bylaws, support the society's purposes, and keep the contact information used for notices current.

Your name and email are enough to apply. The Board reviews the application and contacts you by email. The privacy notice explains the member register.

Enter the name you want us to use, your email address and a phone number. You may also tell us why you want to volunteer. We review the application first. If we accept it, we will ask you to create or sign in to your account and confirm your volunteer profile. Current opportunities are for people aged 19 or older.

You may write to us in English, French or Traditional Chinese.

No. This temporary Q&A assistant matches your question to answers published on this website. It does not use a generative AI provider, email the conversation or create a chat-transcript database. Cloudflare processes the request so the answer can be returned. Ask general questions only and do not enter names or other personal details.