What to include
For a first email, your preferred name, preferred language, the general type of help you need and a safe contact method are enough.
Get help
Start with one safe, simple message.
Tell us the general area where you need support and the safest way to reply.
Who we aim to support
Immigrants, refugees, refugee claimants and people displaced by war, persecution, violence, disaster or another humanitarian crisis who need settlement support in Canada.
What happens next
We review the request and reply with the next practical step, which may be information, a referral, or a conversation about available programming.
Need immediate help?
Call 911 if there is an immediate threat to life or safety. For other urgent needs, contact the appropriate local crisis or emergency service.
Start with only what feels safe to share.
A preferred name and a general description of the need are enough for a first email.